Effective Date: 08/12/2026

At Grupo de Apollo, we want our customers to have confidence in the products they purchase from Shop.GrupoDeApollo.com. This Warranty Policy explains the warranty coverage that may apply to eligible products purchased through our Website.

1. General Warranty

Unless otherwise stated on the applicable product page, product packaging, or accompanying documentation, products sold through Shop.GrupoDeApollo.com are covered only by any warranty expressly provided by Grupo de Apollo or the applicable manufacturer.

Not every product is covered by a warranty.

If a product has a specific warranty period or warranty terms, those terms will be provided with the product or displayed on the applicable product page.

2. Warranty Coverage

When applicable, a warranty generally covers defects in materials or workmanship that occur during the stated warranty period under normal and intended use.

A warranty does not guarantee that a product will remain in perfect condition indefinitely or that it will be suitable for every particular purpose.

3. What Is Not Covered

Unless otherwise stated by the applicable product warranty, warranty coverage generally does not apply to damage or problems resulting from:

• Normal wear and tear;

• Accidental damage;

• Misuse or abuse;

• Improper installation or assembly;

• Improper storage;

• Unauthorized modifications or alterations;

• Negligence;

• Failure to follow product instructions;

• Commercial or unintended use when the product is intended for personal use;

• Damage caused by improper cleaning or maintenance;

• Cosmetic damage that does not affect functionality;

• Damage caused by external circumstances beyond the product's intended use; or

• Products purchased from unauthorized sellers.

4. Warranty Period

The applicable warranty period may vary by product.

If a warranty is provided, the warranty period begins on the date the product is delivered or purchased, as specified by the applicable warranty terms.

Customers should retain their order confirmation, receipt, or other proof of purchase.

5. How to Make a Warranty Claim

To request warranty service, please contact us at:

shop@grupodeapollo.com

Please provide:

• Your full name;

• Order number or proof of purchase;

• Product name;

• Date of purchase;

• Description of the issue; and

• Photographs or videos of the issue, if requested.

We may request additional information to determine whether the issue is covered by the applicable warranty.

6. Warranty Review

After receiving a warranty claim, Grupo de Apollo may review the product and the circumstances surrounding the issue.

If the claim is approved, the available resolution may include:

• Repair;

• Replacement;

• Replacement with a comparable product;

• Store credit; or

• Refund, where applicable.

The specific resolution will depend on the product, warranty terms, availability, and applicable law.

7. Manufacturer Warranties

Some products may be covered by a warranty provided directly by the manufacturer rather than Grupo de Apollo.

In such cases, customers may be required to contact the manufacturer directly to obtain warranty service.

If applicable, information regarding the manufacturer's warranty may be provided with the product or on the product page.

8. Shipping for Warranty Claims

If a product must be returned for warranty inspection, we will provide instructions regarding the applicable return process.

Customers should not send a product to Grupo de Apollo without receiving return instructions.

Responsibility for warranty-related shipping costs will depend on the applicable warranty terms and the reason for the claim.

9. Warranty Does Not Replace Return Rights

This Warranty Policy is separate from our Return Policy and Return and Refund Policy.

A product may qualify for a return under our Return Policy without being defective or covered by a warranty.

Likewise, a warranty claim may apply to a defective product after the standard return period has expired, provided that the product is covered by an applicable warranty.

10. Proof of Purchase

Proof of purchase may be required to process a warranty claim.

Acceptable proof may include an order confirmation, receipt, invoice, or other documentation showing that the product was purchased through Shop.GrupoDeApollo.com.

11. Warranty Limitations

To the fullest extent permitted by applicable law, any express warranty provided by Grupo de Apollo is limited to the specific terms and duration stated for the applicable product.

Nothing in this policy is intended to exclude or limit warranties, rights, or protections that cannot legally be excluded or limited under applicable law.

12. Changes to This Warranty Policy

Grupo de Apollo reserves the right to update or modify this Warranty Policy at any time.

Changes will become effective when the revised policy is posted on the Website, unless otherwise required by applicable law.

The Effective Date at the beginning of this policy indicates when it was last updated.

13. Contact Us

For questions or warranty claims, please contact:

Grupo de Apollo
Shop.GrupoDeApollo.com
Jersey City, NJ 07307
Email: shop@grupodeapollo.com

When contacting us about a warranty claim, please include your order number and a description of the issue.

Thank you for choosing Grupo de Apollo.