Effective Date: 08/12/2026

At Grupo de Apollo, we want you to be satisfied with your purchase. This Return Policy explains when and how products purchased through Shop.GrupoDeApollo.com may be returned.

By placing an order through our Website, you acknowledge and agree to this Return Policy, as well as our Terms and Conditions and Return and Refund Policy.

1. Return Period

Eligible products may be returned within 30 days of the delivery date.

To qualify for a return, the item must generally be:

• Unused and unworn;

• In its original condition;

• Free from stains, odors, damage, or signs of use;

• Returned with original tags, labels, and packaging when applicable; and

• Accompanied by the original order information or proof of purchase.

Returns received after the applicable return period may not be accepted unless otherwise required by applicable law.

2. Items Not Eligible for Return

Certain products may not be eligible for return.

Unless otherwise stated on the product page or required by applicable law, non-returnable items may include:

• Personalized or customized products;

• Made-to-order products;

• Digital products or downloadable products after delivery or access;

• Gift cards;

• Items clearly marked Final Sale;

• Items marked Non-Returnable; and

• Products that have been used, washed, altered, damaged, or otherwise do not meet our return requirements.

3. How to Request a Return

Before sending an item back, please contact us at:

shop@grupodeapollo.com

Please provide:

• Your full name;

• Order number;

• Email address associated with the order;

• Product you wish to return; and

• Reason for the return.

We will review your request and provide return instructions if the product qualifies.

Please do not send a return to our business address unless we specifically provide that address as the appropriate return location.

4. Return Shipping

Unless the return is the result of an error by Grupo de Apollo or a defective or incorrect product, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

We recommend using a trackable shipping service when returning an item. Grupo de Apollo cannot guarantee that a returned package will be received without tracking information.

5. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us at shop@grupodeapollo.com as soon as possible.

Please include your order number and photographs of the product and packaging when appropriate.

After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate resolution.

6. Return Inspection

Returned products may be inspected after they are received.

If the product meets the requirements of this Return Policy, the return will be approved.

If the product is returned used, damaged, incomplete, or otherwise does not meet the requirements, we may deny the return or issue a partial refund where permitted by applicable law.

7. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your bank, credit card company, payment provider, or other financial institution.

Grupo de Apollo does not control the processing time of third-party financial institutions.

8. Exchanges

If you would like to exchange an eligible product for another size, color, or product, please contact us at:

shop@grupodeapollo.com

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another available option.

9. Sale and Clearance Items

Sale, clearance, discounted, or promotional products may be subject to additional return restrictions.

Products specifically marked Final Sale or Non-Returnable are generally not eligible for return unless otherwise required by applicable law.

Please review the product information before completing your purchase.

10. Returns for Gifts

If you received an item as a gift and would like to return it, please contact us at shop@grupodeapollo.com.

Gift returns may be subject to additional requirements, including proof of purchase.

Depending on the circumstances, an approved gift return may be issued as store credit rather than a refund to the original purchaser.

11. Return Address

Return instructions and the applicable return address will be provided after your return request has been reviewed and approved.

Do not ship a return to Jersey City, NJ 07307 unless we specifically instruct you to do so.

12. Late Returns

Returns requested or received after the applicable 30-day return period may be denied.

Exceptions may be considered for defective, incorrect, or damaged products or where required by applicable law.

13. Fraudulent or Abusive Returns

Grupo de Apollo reserves the right to refuse returns, refunds, or exchanges where there is evidence of fraud, abuse, product misuse, excessive returns, false claims, or other violations of this policy.

This does not limit any consumer rights that cannot legally be waived.

14. Changes to This Return Policy

Grupo de Apollo reserves the right to update or modify this Return Policy at any time.

Changes will become effective when the revised policy is posted on the Website, unless otherwise required by applicable law.

The Effective Date at the beginning of this policy indicates when it was last updated.

15. Contact Us

If you have questions regarding a return, exchange, or refund, please contact us at:

Grupo de Apollo
Shop.GrupoDeApollo.com
Jersey City, NJ 07307
Email: shop@grupodeapollo.com

Please include your order number when contacting us about an existing purchase.

Thank you for choosing Grupo de Apollo.